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Michaela Gaffney
Office administrator

Michaela is the force behind the scenes who keeps this ship afloat. She will always greet you with a smile, and you can be certain that she will get the job done. Efficient, tireless, hard working, and super competent, there isn’t a problem she won’t cheerfully tackle. Michaela ensures that all aspects of the practice run smoothly, from getting therapists credentialed with insurance, to keeping all our paper work up to date. We would be lost without her. mgaffney@westsidepsych.com 608 332 6585


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Brynn Busch
Intake Specialist

When you call or write to us, Brynn will be your first contact at Westside. She guides every intake from first contact through therapist selection to scheduling and registration. We are not sure how she keeps everything straight in her head, or how she learned the ropes so fast, but we sure aren’t complaining. You will immediately benefit from Brynn’s ready sympathy and efficient processing. And yes, ahem, this picture is not of Brynn. We’ll fix that! Email her at hello@westsidepsych.com 608 236 4460


Jean Wasrud
Full Revenue Cycle Manager

Jean came to our rescue when the billing department fell apart, and is digging her way through every account, setting things right. Calm and patient, Jean handles all insurance and client billing and collections. Whatever the issue with your account, she’ll have the answer for you in no time. Please contact her directly with any questions.

billing@westsidepsych.com 608.473.3555


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Ben Heinrichs, LPC
HIPPA security/Privacy Officer

Ben monitors all operations in the practice, to ensure the highest level of confidentiality is preserved at all times, protecting your private health information against all possible breaches. As he does with all his ventures, Ben brings high standards, a keen eye, and boundless energy to this undertaking. Be assured, he is in the background training staff, refining policies, and checking all procedures with your well-being in mind. bheinrichs@westsidepsych.com